I published TWENTY PALACES (now only $2.99!) through Smashwords so it would also go to other stores through Smashwords’s distribution system. However, a week and a half ago I realized that, for whatever reason, Kobo wasn’t selling the book. They have my others, but not the one I published myself.
I emailed Smashwords about it the week before last and received a chirpy response that there was nothing they could do about it, and had forwarded the issue to Kobo. A followup email brought the same response. Cheerful nothing.
I know Kobo will let you set up your own account, so I assume they’re rejecting or delaying books submitted through Smashwords to drive people to them directly.
Because I don’t have enough to do.
When I finish this book and revise KEY/EGG, I may need to take a week off just for business stuff: find a new WP theme I like that’s similar to what I have, set up a functional store on my site, create accounts on all the book vendor sites to sell my stuff directly, and so on. Very annoying.
Added later: Fixed. I should learn to skip customer service and take my problems straight to Twitter through my blog. Timeline: Complain (late) on a Friday. Hear back from Smashwords on Wednesday. Still nothing by the Tuesday after that. Complain on my blog so company name is right in the automatic tweet. Fixed by the end of the day.